whisker-docs

Whisker Support

Need help? Most answers are below. If you don’t see yours, email us at shadeless@126.com.

Frequently asked questions

Q: I forgot to back up before reinstalling. Can I recover my data? No. By design, Whisker has no server and no copy of your records. The encrypted database lives only on your device. Always create a backup before deleting the app or moving to a new phone — Settings → Backup.

Q: How does the 12-word backup work? We generate a BIP39 mnemonic phrase (12 English words). The phrase derives an AES-256 key that encrypts your backup file. To restore, enter the same 12 words on a new device. Write them down on paper and store them somewhere safe. We cannot recover them for you.

Q: Why is my Apple Health step count not showing up?

  1. Open Settings → Whisker → make sure Apple Health permission is granted.
  2. Open the iOS Health app → Sharing → Apps → Whisker → make sure “Steps” and “Walking + Running Distance” are both turned on.
  3. If you wear an Apple Watch, give the Health app a few minutes to sync after a walk.

Q: I scanned a lab report but no values were extracted.

Q: I subscribed but Premium features are still locked.

  1. Open the Paywall screen and tap “Restore Purchases”.
  2. Make sure you’re signed in with the same Apple ID you used to purchase.
  3. If still stuck, force-quit and reopen Whisker.

Q: How do I cancel my subscription? On iOS: Settings → [your name] → Subscriptions → Whisker → Cancel. Cancellation takes effect at the end of the current paid period.

Q: Does Whisker work without internet? Yes. The only feature that needs the network is the in-app purchase flow, and even that can fall back to “Restore Purchases” later.

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