Need help with Clean Master? Most questions are answered below. If you’re still stuck, email us — we read every message.
We typically reply within 1–2 business days.
Frequently asked questions
Is my data private? Does anything get uploaded?
No. All analysis — similar photos, duplicates, screenshots, blurry shots, large videos, duplicate contacts and expired events — runs entirely on your iPhone. Nothing is uploaded, there is no account, and there are no analytics or trackers. See our Privacy Policy.
I deleted photos by mistake. Can I get them back?
Deleted photos and videos go to the iOS Photos → Albums → Recently Deleted album and can be recovered there for up to 30 days, unless you permanently removed them. We strongly recommend keeping an iCloud or computer backup before bulk-deleting.
Why does the app need full photo access?
To find duplicates, screenshots, blurry photos and large videos across your whole library, the app needs full library access. With “Limited Access”, it can only see the photos you manually pick, so detection is incomplete. You can change this in iOS Settings → Privacy & Security → Photos → Clean Master.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Go to iOS Settings → tap your name → Subscriptions → Clean Master to upgrade, downgrade, or cancel. Cancelling stops future charges; you keep premium access until the end of the current period.
How do I request a refund?
Refunds are processed by Apple. Visit reportaproblem.apple.com, sign in, find Clean Master, and request a refund.
The app found photos I want to keep. What do I do?
Automated detection isn’t perfect. Always review the suggested items first — each group lets you keep the “Best” shot and deselect anything you want to keep before deleting.
Does it work offline?
Yes. The app needs no internet connection to analyze or clean your library.